Return & Refund Policy

At Marshall Wear, we want customers to feel confident when shopping with us. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested for purchases made on marshallwear.io.

By placing an order on our website, you agree to the terms below.

Return Eligibility

Customers may request a return within 14 days of delivery if the item meets the following conditions:

• The item is unused, unworn, and in its original condition
• The item is returned in its original packaging where possible
• The item is not damaged due to customer misuse, wear, or improper handling
• The return request is submitted within the eligible return window

For hygiene and product condition reasons, items that show signs of wear, use, or damage may not be eligible for return.

Non-Returnable Items

The following items may not be eligible for return or refund unless they arrive damaged, defective, or incorrect:

• Worn or used footwear
• Items returned without prior contact or approval
• Items damaged due to customer misuse
• Final sale or clearance items (if marked as non-returnable at the time of purchase)

Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged on arrival
• Defective
• Incorrect compared to your order

Please contact us within 7 days of delivery and provide:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We will review the case and provide an appropriate resolution, which may include a replacement, store credit, or refund where applicable.

How to Request a Return

To request a return, please contact our customer support team before sending any item back.

Contact Details:
Email: payment@marshallwear.io
Phone: +44 7537997730

Please include:

• Your full name
• Order number
• Product name
• Reason for return
• Photos if the item is damaged, defective, or incorrect

Returns sent without prior approval may experience delays in processing or may not be accepted.

Return Shipping Costs

Unless the item is defective, damaged, or incorrect, customers may be responsible for return shipping costs.

• Original shipping fees (if any) are generally non-refundable
• Return shipping costs are typically the responsibility of the customer unless otherwise agreed
• If a refund is approved, it may exclude original shipping charges unless required by applicable law or otherwise stated

Refund Processing

Once the returned item is received and inspected, we will notify you of the outcome of your refund request.

If approved:

• Refunds will be issued to the original payment method used at checkout
• Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank

Please note:

• Refund processing times may vary by card issuer or payment institution
• We reserve the right to deny refunds for items that do not meet the return conditions

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

• Orders may only be canceled before they are processed or dispatched
• Once an order has entered fulfillment or shipment, cancellation may no longer be possible

If cancellation is not possible, you may request a return after delivery if the item qualifies under this policy.

Chargebacks and Payment Disputes

We encourage customers to contact us first before opening a payment dispute or chargeback. In most cases, our support team can help resolve issues related to orders, delivery, returns, or refunds more quickly.

Support Contact:
Email: payment@marshallwear.io
Phone: +44 7537997730

Contact Information

Marshall Wear Ltd
10 Elm Tree Avenue
Bradford, Bradford
West Yorkshire
United Kingdom
BD6 1PU

Website: https://marshallwear.io
Email: payment@marshallwear.io
Phone: +44 7537997730